We have a 30-day return and exchange policy, and if your frames do not fit how you want we can help you exchange your frames for a different pair or refund you.
To start a return, please email us or give us a ring at: 844-573-0297 within 30 days of receiving your order. Within your email, please include:
- Your full name
- Your email address
- Your order number
- The item(s) you’d like to return
Visibly will provide a prepaid shipping label for the return, which may be deducted from your refunded amount for your returned products.
Customers can expect to receive a refund within 10-14 business days after receiving the returned products.
You can learn more about your returns policy here.