Skip to main content
Visibly Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Visibly
  2. Frequently Asked Questions

Frequently Asked Questions

Glasses

  • How do I send you my prescription?
  • What if my glasses do not fit correctly when they arrive?
  • What if the prescription is wrong for the glasses I purchased online?
  • Can I purchase non-prescription glasses online?
  • How do your frames compare to brand name frames?
  • How do I purchase multiple glasses with different prescriptions?
See all 18 articles

Online Vision Test

Contact Lenses

  • How do I place a contact lens order?
  • Do I need a prescription to place an order?
  • How do I order contact lenses if I wear a different brand in each eye?

Eye Care Providers

  • Can an optometrist or ophthalmologist use the Visibly system in their practice?

About

  • What is Visibly?
  • Is Visibly available in other languages?
  • What does Visibly do to ensure the security and safety of my medical information?
Visibly