Frequently Asked Questions

Glasses

• How do I check the status of my glasses order?
• How do I place a glasses order?
• What are blue-light filtering glasses?
• What if my glasses do not fit correctly when they arrive?
• What if the prescription is wrong for the glasses I purchased online?
• Can I purchase non-prescription glasses online?

Online Vision Test

Contact Lenses

• How do I place a contact lens order?
• Do I need a prescription to place an order?
• How do I order contact lenses if I wear a different brand in each eye?

Eye Care Providers

• Can an optometrist or ophthalmologist use the Visibly system in their practice?

About

• What is Visibly?
• Is Visibly available in other languages?
• What does Visibly do to ensure the security and safety of my medical information?